Business Process Optimization

Maximizing the value of your software investment:

  • Initial Business Process Assessment
  • Comparison to Global Best Practices (Benchmarking)
  • Establish Key Performance Indicators (KPIs)
  • Recommendations for Analysis and Reporting

Process Improvement Consulting Services

ISSG Solution’s Value Proposition

By improving the flow and control of Business Processes, ISSG’s Solutions:

  • Reduce Process Cycle Time and Costs
  • Streamline Business Partner Transactions
  • Reduce Costs and Improve Cash Flow
  • Improve Financial Controls
  • Improve Data Accuracy
  • Provide Process Tracking and Visibility
  • Maintain Regulatory Compliance
  • Improve Document Handling
  • Improve Employee Productivity

Examples of Business Processes

  • PO Requisition Management
  • SO Quotation Management
  • Supplier Pricing
  • Supplier Invoice Approval
  • Capital Expense Requests
  • HR Requests
  • Implementing Financial Controls (ie; credit limits)
  • New Product Development Authorization
  • Travel Requests
  • Project Requests
  • Marketing Activities

Research Business Process Oriented Services

Customer Segments and Major Clients:

  • Oil and Chemical – Shell, Suncor Energy, ConocoPhillips, BP, CP Chemical, Lyondell Basil
  • Food and Pharmaceutical – General Mills, Nabisco, GSK
  • Healthcare – BC Health Authority, Duke Medical
  • Defense – DoD, Rockwell Collins, Department of Homeland Security, US Marines, US Air Force
  • Other industrial segment – Whirlpool, Babcock and Moore, Essroc, NATCO, Boston Scientific, Chrysler, Daimler Benz, Guidant


Meet our Specialist

Dr. McCormack is a Professor at Skema Business School and Northwood University. Dr. McCormack has over 30 years of business leadership, teaching, research and consulting experience. His experience covers many national and international industry segments and a broad range of business processes. He has been a member of or has successfully conducted engagements with several government agencies and major companies in the food, forest products, pharmaceutical, chemical, consumer products, high tech and the plastics industry. Some of his clients have been Kraft, Philip Morris, CPC International, Cargill, Texas Instruments, USMC, Phillips Petroleum, Chevron-Phillips, Shell, Columbia Forest Products, Dow Chemical, Warner-Lambert, Standard Charter Bank, Microsoft, Intel, Tektronix, several state governments, Borden Chemical, California Public Employees Retirement System (CalPERS), Wal-Mart, Campbell’s, General Mills, Fairchild Industries and PepsiCo. He has degrees in Chemistry, Engineering an MBA and a Dr. in Business. He has written five books and numerous articles on Supply Chain, Process Management and business strategy.